![]() I was profoundly inspired daily by our customers. Retention of staff is disheartening these last years. As a culture the library consistently overlooks services for adult customers and in particular realizing its Life Skills Strategy. They are extremely difficult in accommodations for ADA protected staff. Education requirements impede diversity hiring. The library is having such hiring issues that they’ve closed for Sunday hours. Full time posts are being replaced with marginalized part time staff pushed to their breaking point. There is currently no work life balance at CML. But due to an unnecessary hiring freeze and stressful staffing conditions there was a mass exodus of decades of experience. After Covid began the library response was ever changing, as many jobs had to become. Many customers remarked that they felt delayed in their service needs being met. Though many staff had servant leadership qualities and a genuine understanding of the central service point model it was executed very poorly. ![]() Prior to my starting at the library they had restructured their customer service model to a more corporate approach than community focused. Email forwarding is ideal for online email portals such as Yahoo!, Hotmail, or Google Mail.I worked at CML in various branches and the Main Library for nearly 8 years. Use these release codes to retrieve your documents. ![]() To print an email message or attachment, simply forward your email to:īlack and White will be sent a release code for the email message and each attachment. To retrieve your job, visit the print release terminal at your library.
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